FAQ

QUESTIONS ANSWERED
  • HOW DO I START/ORDER A SAMPLE PACK?

    To begin service with us, click on the "Start Now" button, select either the Sample Pack or any of our regular shipments, enter your shipping and billing information and press "Complete Order" to finish checkout.


  • I WANT TO TRY YOUR COFFEE BEFORE ENROLLING

    No problem. You can opt out of auto-delivery anytime by pressing the "Cancel Auto-Delivery" link on the "My Coffees" tab in your member panel.


  • ARE YOUR CUPS KEURIG 2.0 COMPATIBLE?

    Yes, all our coffees are compatible with the 2.0 machine.


  • HOW DO I ORDER A BOX?

    If it your first time ordering a shipment:
    Log in to your account and head over to the "My Coffees" tab. Press "Activate Now" and select your plan, coffees, and decide a shipment date of now, or choose a specific ship date.

    If you’ve already activated:
    You should have automatic shipments coming your way! To change your auto-shipment preferences select "Change" in the "Current Plan" section.

    To order without auto-delivery please see “Can I order one shipment at a time?”


  • HOW MANY CUPS ARE IN A BOX?

    There are 24 single cups in each box.


  • I DON'T WANT RECURRING BUT WANT TO ORDER WHEN I WISH, CAN I?

    Absolutely, just set up your auto-delivery shipment through the checkout process then just click the Pause or Cancel button. Then use the Shop button to order as you wish. It's real simple as it saves your shipping and billing information for easy checkout..”


  • DO YOU DELIVER TO ALASKA OR HAWAII?

    Yes, we do.


  • HOW ARE YOUR PACKAGES SHIPPED?

    All Trial/Sampler packs are shipped with USPS First-Class Mail.

    All of our regular shipments are shipped via USPS or UPS.

    Via USPS, we use Priority Mail and can take 1-3 days.

    All UPS packages ship via UPS Ground and can take 1-5 days, depending on where you're located. Please note we ship from Los Angeles, CA.

    Although all our shipments are shipped completely free, we do not use cheaper shipping options that could be frustrating for our customers. We absorb additional shipping costs such as Fuel & Rural surcharges for shipments to certain areas, so we can provide a better experience for our members. We determine the best way to ship your package based on location and best delivery method used for a faster and hassle free delivery.


  • HOW DO I CHOOSE WHAT GOES INTO MY BOX

    Once you select the shipment size, you move onto the coffee selection area. From here you'll be able to pick which boxes you'd like. You can change this selection at any time before every shipment.


  • DO I HAVE TO ORDER THE SAME COFFEES EACH TIME?

    You most definitely do not. You are able to change your coffee selection at any time, however, we advise finalizing your selection change 24 hours prior to your next shipment date.


  • HOW DO I CHANGE MY COFFEE SELECTION?

    Head over to the "My Coffees" tab on your member panel, and scroll down to view our entire coffee selection.

    Deselect your unwanted coffees one box at a time by clicking the subtraction symbol on the left side of the coffee or remove multiple boxes altogether by clicking the "Remove" link.

    Add your new coffee selection by clicking the "Add" box.

    Then scroll to the very bottom of the page and click Save Changes to save "Save Changes and Ship Now" to order on the spot.


  • WHEN ARE MY BOXES DELIVERED?

    We ship within 1-2 days of your order and your subsequent delivery schedule.


  • WHAT IF I GO ON VACATION?

    You could log into your member panel to skip your next shipment or pause your auto-delivery anytime.


  • HOW EASY IS IT TO CANCEL?

    There's no commitment ever - you can cancel online anytime. Just log into your account, head over the "My Coffees" tab and press the "Cancel" or "Cancel Auto-delivery" link. Make sure to select it 2 days before your scheduled next delivery. We want all our customers to be completely satisfied, we survive on referrals from customers like you.


  • I REALLY LOVE THE $.39 CENT OPTION BUT DONT DRINK ENOUGH COFFEE?

    Many of our customers select the 192ct option due to the price. The larger volume allows us to pass through all the savings in shipping and processing costs back to you.

    Many of our customers that order this quantity just change their delivery frequency to the two, or three month option. This allows them to consume all the coffee in time for the next delivery.


  • DO YOUR CUPS WORK WITH THE KEURIG VUE MACHINE?

    We do not offer cups for the Vue machine, however there are adapters you can get that'll enable your Vue machine to brew K-Cups. They're readily available on Amazon, etc.


  • CAN I ORDER ONE SHIPMENT AT A TIME?

    Absolutely. You can do this using the "Shop" tab. Cancel or Pause your auto-delivery. The "Shop" tab will appear on your member panel. Click there and select the number of boxes and coffee selection to complete order.


  • TRACKING INDICATES MY COFFEE WAS DELIVERED BUT I NEVER RECEIVED IT

    Waiting for a delivery can become an ordeal if you can’t locate your already delivered coffee. Don’t worry we are here to help. There are a few things you should do initially to try to locate your package.

    First, verify that your shipping address was entered correctly. If it is, look around deliverable locations such as your mailbox or porch to see if maybe you missed it or if there is a delivery notice. Ask neighbors as well to see if maybe they picked it up for you.

    No luck? The best thing to do is contact your local post office for more information about the shipment. They will be able to tell you where and when it was delivered or if it is still in their possession. If the coffee is still with USPS, schedule a redelivery and you’ll receive your shipment in no time.

    If you still have no luck locating your package after contacting USPS, contact us and we will help you get your coffee!


  • IS YOUR COFFEE FAIR TRADE/DIRECT TRADE?

    All our coffees are direct trade. We purchase all our coffees direct from estates or co-ops. From family farms in Nicaragua, El Salvador, or Timor etc. They may also be from regional co-ops that aggregate small farm holders in regions such as Ethiopia or Rwanda.

    We import direct from over 25 regions. Some of our coffees may be fair trade certified and some may not be; however, for us fair trade is irrelevant as we purchase our coffees at nearly two times the price at which fair trade pricing is set.


  • DO YOU HAVE ANY ORGANIC COFFEE OPTIONS?

    Though not all of our ingredients are certified organic, we do use organically grown ingredients. The reason for this is we put a strong emphasis on supporting the rich value small family farms plays to our culture, not all of which can afford being certified. Due to their amazing growing practices we have chosen to support them.

    To ensure everything in our product is up to our high standards, we test all of our coffees for every new batch. We want to minimize adding any extra additives to get the best out of the freshest single brew cup for your k-cup brewer and provide it’s natural.